- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Copyright Notice
Shipping & Delivery
All books are sent via An Post within three working days of receiving the order. Please allow five to ten working days to receive your book. If you have not received your order within fourteen working days please contact us. Any shipping costs are clearly shown during the purchasing process.
Privacy & Security
At Orpen Press we place great emphasis on the need to respect the privacy of our subscribers and visitors to our website. As you are required to register before accessing our subscription services, the information you provide is used for invoicing, issuing passwords and for keeping you informed of upgrades and subscription changes that may help you to make better use the services to which you subscribe.
Orpen Press guarantees that no subscriber or visitor information will be passed on to third parties without your prior consent. Orpen Press does make use of software allowing us to carry out aggregate analysis of traffic to our websites, but no individual visitor or customer is identified in any report generated from this analysis. This information is used simply to allow us to improve our services in line with the needs of our subscribers and visitors. We do make use of ‘cookies’, small text files stored on your hard drive which allows our website to recognise you as a repeat visitor, or to store session information whilst you are searching a publication. They enable you to avoid some of the more routine, repetitive tasks associated with using our website. It is common practice for websites to make use of these files. We use them simply to extend the functionality of the subscription service we offer, and do not collect or distribute the information to any unrelated third party for marketing or other purposes. You do however have the option of not accepting cookies through settings in your browser.
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within fourteen days of the date you received the item. You are also entitled to a statutory cooling-off period of seven business days. When we have received the returned items in resalable condition, we will refund you in full.
If your book is defective in some way please contact us and we will send you out a replacement copy if necessary.
To place an order simply add a book or eBook to your cart and go to checkout. You can choose to check out as a guest, in which case we won’t retain any of your information, or register with us. If you register you can save multiple addresses, purchase eBooks, review your past orders, and add reviews and tags to our books. We do not, however, retain your payment details.
Payment, Pricing & Promotions
Payment is taken at the end of the shopping process and processed via secure connections, using the Realex gateway payment system. All major credit and debit cards are accepted for payment.
To view orders you have placed log into your account using your email address and password and click on ‘My Orders’ in the left-hand menu bar. You can review your eBook orders using the ‘My Downloadable Products’ tab.
Updating Account Information
To update your account information just log into your account using your email address and password. From your account dashboard you can update your contact details, view your downloaded eBooks and review your orders, billing agreements, subscriptions, tags and reviews.
Unless otherwise specified, the copyright in the contents of all the pages in this website is owned or licensed by Orpen Press. Unless otherwise specified, the authors of the literary, artistic works and databases in this website have asserted their moral right pursuant to the Copyright and Related Rights Act 2000 (Act 28 of 2000) to be identified as the author of those works.
Moytura Press Ltd, trading as Orpen Press.