Frequently Asked Questions
Once an order has been placed it will be dispatched within two to three working days via An Post. Your package should reach you within five to seven working days within Ireland and five to fifteen working days outside of Ireland.
Please contact us via email at [email protected] or via phone on +353 (0)85 780 0002.
Yes, most of our titles are also available as ebooks and are generally available wherever ebooks are sold. See our ebooks page for more details and links. [HYPERLINK]
Please contact us via email at [email protected] or via phone on +353 (0)85 780 0002.
Please see our Submissions page for details here.
We cannot give out personal postal or email addresses for our authors. However, all author mail is forwarded directly to our authors, via our publicity department. Please write to [email protected] with the author’s name in the subject line.
We take the privacy of our customers very seriously. We do not sell any of our customers’ data. We store the data of our customers who place an order through the Orpen Press website so that we can serve them better. All our website data is stored in secured hosting servers within Ireland. You can see our detailed Privacy Policy here.
Payments on the website are processed via the reputed payment gateway partner Stripe. Stripe handles the card processing details with your bank and as a result we neither collect nor store credit card information on this website.
Cookies are small pieces of information that are stored on the web browser through which you browse our website. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address. Our website may use cookies to enhance your visit. Cookies can identify which parts of a site have been visited or keep track of selections, such as items placed in a shopping cart. Our cookies may collect your domain name and track your selections through our webpages. We only use cookies to gather the information indicated in this policy and do not use cookies to gather personal identifying information about you without your consent. You can learn more about cookies here. You can see our detailed Cookie Policy here.
When we have a book launch scheduled we will include an Events section on the main menu. This page will provide details about the book launch and allow you to send us an RSVP.
You can create an account with us so that you can place orders more quickly and easily. If you have an account with us you won’t need to enter your billing and shipping address every time you place an order. You will also be able to easily view your past orders. You are not required to create an account with us in order to place an order.
As part of our website revamp we had to remove our old records and create new ones. We have completely reworked our backend and frontend so all the old account records stored were safely removed and deleted from our servers. We apologise for any inconvenience caused by this move.
We have taken all necessary measures to ensure the Orpen Press website is secured against viruses and malicious content. If you encounter any security warnings please clear your browser cache and check the website again. If the issue still prevails please check you have the latest version of your browser installed. If not, please update your browser. If you still see security warnings while accessing Orpen Press website please take a screenshot of the error and send it to [email protected] and we will get back to you asap.